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Analytics Lead, Customer Servicing

Affirm

Affirm

Customer Service, Data Science
Remote · United States
Posted on Friday, February 9, 2024

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We’re looking for a data driven, analytically-minded professional to join the Growth Analytics team to be based in the US. The team is responsible for the research, reporting, experimentation and partnership necessary to build outstanding Servicing products, processes, and initiatives. The ideal candidate will have strong analytical and problem solving skills, an eagerness to work cross-functionally, curiosity to learn more every day, and patience to work through difficult and ambiguous problems.

What you'll do

  • Empower the organization with strong hypotheses, insights, and recommendations to build and prioritize Servicing product & Operations roadmaps
  • Develop and execute end-to-end analytics roadmap by partnering closely with product, operations, commercial, engineering and other teams to grow the Affirm network
  • Collaborate with cross-functional partners to understand their business priorities, formulate and execute end-to-end analytics workflow that includes defining critical metrics, data instrumentation and gathering, experimentation, analysis, and building meaningful dashboards and forecasts
  • Translate analytical outcomes and results into compelling narratives/presentations for multiple levels of leadership
  • Improve the overall efficiency of the team through automation and implementation of best practices
  • Actively contribute to a high-performing team culture, guiding other analysts to be effective in delivering high-impact and business-driving work

What we look for

  • 5+ years of proven ability in an analytical role
  • Strong social skills and experience managing and collaborating on cross-functionally projects
  • Experience with simultaneously balancing multiple workstreams and prioritizing team's roadmap
  • Experience pulling and joining large data sets with SQL and performing analysis using tools such as Python, Notebooks, R, or Excel
  • Ability to start with an ambiguous problem, deconstruct it into tangible steps, and work towards an impactful solution
  • Proficiency in communicating research and analysis to technical and non-technical audiences
  • An appreciation for qualitative and quantitative analysis and an admiration for good design with a working understanding of proper measurement and experimentation
  • Willingness to go out of you way to help teammates
  • Enough laziness to find a faster way to do your least favorite tasks
  • Previous experience in guiding junior analysts

Location - USA30

Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

USA base pay range (CA, WA, NY, NJ, CT) per year:
Min: $162, 400
Mid: $203,000
Max: $243,500

USA base pay range (all other U.S. states) per year:
Min: $146,100
Mid: $182,700
Max: $219,200

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.