Trainer - Payment Risk & Compliance



Posted on Monday, April 17, 2023

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Role Type : Contractual role

Role Tenure : 12 months

The Community you will join:

Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this big and diverse market. ACC is providing varied services thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Analytics, etc.

The Difference you will make:

The Paycom Training Specialist with Sanctions, Investigations, KYC and PRO focus is an enthusiastic, passionate and flexible team player who will support the Training Team to achieve all its priorities. You are a compelling storyteller who can motivate a classroom and communicate ideas using a variety of media, and work as an integral part of the wider Compliance Org, communicating effectively with cross-functional stakeholders.

You will successfully manage training classrooms for onboarding, upskilling and continued education. You will support our internal and partner teams to be successful through our certification and training quality programs.

Finally, you are passionate about the satisfaction, safety and wellbeing of our Community, and work tirelessly to ensure they receive the best support Airbnb can provide.

A Typical Day:

Reporting to the Airbnb India Training Lead, you will be committed to facilitating training that meets the high standards required for our teams. We are looking for Trainer in Payment Risk & Compliance team.

Training Delivery:

  • Facilitating training, solo or with a co-trainer, following approved curricula
  • Managing the classroom to ensure an organized and productive learning environment for all trainees
  • Ensuring trainee success by providing coaching and feedback during training and providing feedback to leads on trainee engagement and performance
  • Keeping up with the day-to-day logistics of running a training, including communicating training details to trainees, coordinating classroom materials, and other administrative duties as required

Continuous Learning Programs:

  • Collect and analyze feedback from the quality team with a continuous improvement mindset; work closely with Ops to conduct regular refreshers and knowledge checks to ensure business metrics are met
  • Assisting with development of ongoing Paycom/PRO projects and learning initiatives

Supporting Our Team:

  • Supporting new and seasoned trainers and sharing knowledge within the Training Team
  • Maintaining the position of a role model within the company, as the face of Airbnb and of Airbnb Training to trainees in the classroom and to the wider Airbnb team

Your Expertise:

  • 2+ years of Training and Education experience - preferably in Compliance context
  • Sound understanding of Adult Education Methodologies and Corporate Learning Strategies.
  • Demonstrable interpersonal and cross-functional relationship skills with ability to influence across skip levels.
  • Effective communication and influencing skills that engage stakeholders.
  • Problem solving with measurable outcomes.
  • Analytical thinking and ability to make decisions based on insights and analytics.
  • Detail oriented and organized, while also able to think creatively and holistically.
  • Able to work under conditions of ambiguity in a fast-growth, sometimes uncertain, and complex environment.
  • Role model core values to colleagues and learners in how you do your job each day.
  • Strong resilience practices
  • Required technical skills: Google Drive Applications,
  • Preferred iWork (Keynote, Pages and iMovie),
  • Bonus skills - Adobe Applications (specifically Captivate 8); Rise 360, experience with Absorb is a huge plus!

Our Commitment to Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.