Junior News Manager, Trust & Safety Communications, EMEA



Marketing & Communications
London, UK
Posted on Thursday, April 27, 2023

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them? If so, we want to talk to you!

The communications team is responsible for telling the Airbnb story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique experiences led by local hosts, or explaining how travel on our platform benefits local families and communities, we are the voice of Airbnb on a broad range of topics. We're a fast growing and high energy team with a passion for people, places and great stories. If you'd like to be part of one of the world's greatest communications teams, come tell us your story.

Based in London and reporting to the Regional Corporate and Policy Communications Senior Lead, you will partner with communications teams across EMEA to manage and coordinate proactive and reactive communications on trust and safety matters in EMEA. This includes managing Airbnb’s response to breaking news stories, working with cross-functional partners on crisis management, and working with global colleagues to launch products and innovations to clampdown on bad actors and help make Airbnb the most trusted travel platform in the world.

To be successful in this role, you must be confident working under pressure to tight deadlines, explaining complex issues in simple ways, designing and delivering bold communications plans, and managing major projects with regional and global colleagues.

We’re a fast-growing, high-energy team with a passion for people, places and great stories. If you’re an expert communicator and would like to be part of one of the world's greatest teams, come tell us your story.


  • Coordinate and support local communications teams across EMEA to manage proactive and reactive press communications for crisis issues across EMEA.
  • Partner with cross-functional stakeholders - e.g. public policy, legal - on trust and safety matters in the press.
  • Create, develop and execute bold communications plans that help tell the Airbnb story to press and stakeholders across EMEA
  • Create written materials - reactive statements, pitches, messaging guidelines, Q&As, briefs, presentations, speeches, etc.
  • Manage regular reporting on proactive and reactive trust activity in EMEA
  • Understand the media market and key players covering the company.


  • 2-5 years PR / Public Affairs experience, either working in a PR agency or in-house
  • Proven track-record working on proactive and reactive communications initiatives involving trust, crisis, policy, regulatory, corporate and financial matters
  • Experience managing projects in a fast-paced environment
  • Experience advising and working collaboratively with multi-functional leads and stakeholders in a matrix organization on sensitive, complex and high-profile matters
  • Strong decision-making, organisational and problem-solving skills, with particular attention to detail, passion for simplicity and getting things done
  • Excellent written and verbal communications, and interpersonal skills
  • Passion for Airbnb and the mission of the company.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.