Technical Account Manager



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IT, Sales & Business Development
United States · Remote
Posted on Saturday, January 6, 2024

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The TAM at Coinbase Cloud offers strategic, operational, and architectural support for cutting-edge Web 3 applications. This role involves close collaboration with clients to enhance value through services like Strategic Business Reviews, Launch Support, SDK/API integrations, and a range of proactive offerings. The TAM plays a vital role in consulting on architecture, Web3 expertise, and operations, ensuring white-glove support throughout the project lifecycle.

What you’ll be doing (ie. job duties):

  • Strategically supporting the integration and onboarding of various Cloud Developer products, including Coinbase Pay, Staking APIs, and Wallet as a Service.
  • Collaborating with clients to enhance the value through Strategic Business Reviews, Launch Support, SDK/API integrations, and proactive services.
  • Debugging customer issues during integration phases and providing go-live support.
  • Advocating for customer needs and conducting code reviews to identify and resolve issues.
  • Supporting Tier 1-3 managed customers and acting as tier 2 support for the Cloud developer support team.
  • Analyzing logs, identifying root causes, and developing runbooks and troubleshooting guides.
  • Architecting complex integrations and providing technical guidance to our customers

What we look for in you (ie. job requirements):

  • Experience: Minimum of 5 years in technical account and relationship management, with a proven track record of managing complex accounts and stakeholder engagement.
  • Technical Proficiency: Deep understanding of SDKs, REST APIs, and debugging in Linux/Unix environments. Experience in launching large-scale applications.
  • Coding Skills: Ability to comprehend and work with code in JavaScript/TypeScript, and familiarity with large-scale software development.

Nice to haves:

  • Experience in React framework.
  • Business acumen with a focus on driving value-based outcomes.
  • Background in front-end and back-end application development (2+ years).
  • Familiarity with Ethereum, EVM Chains, and blockchain application development.
  • AWS or GCP Solutions Architect certification.

ID: P54391

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$127,075$149,500 USD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

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