Customer Success Manager



american fork, ut, usa
Posted on Tuesday, September 12, 2023

Domosapiens embody an inclusive culture where we strive to go beyond, embrace data and win together. Our cloud-based platform transforms business by putting data to work for everyone in an organization, empowering all employees to be multipliers of business impact.

Position Summary

As a Customer Success Manager, you will ensure the success of our customers by illustrating how the Domo product will provide value to their company. You are responsible to develop relationships with each customer to ensure continual expansion opportunities as well as yearly subscription renewals.

Key Responsibilities

  • Responsible for driving account planning activities with your internal Domo Account Team;
  • Become knowledgeable of Domo’s solutions and service offerings, including SaaS business solutions and Implementation methodologies and advanced service offerings;
  • Manage customer relationships and become the trusted advisor for the customer to work with;
  • Process and gather yearly subscription renewals;
  • Expand current customer accounts through upsell opportunities of licenses and services;
  • Work to ensure customer satisfaction with the Domo product by anticipating their needs and understanding the overall vision of their company;
  • Act as liaison between product management and the customer.

Job Requirements

  • Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers;
  • Proven track record of consistently exceeding corporate objectives and quotas;
  • Maintain accurate client communication;
  • Great verbal and written skills;
  • At least 3 years of professional B2B selling experience in technology sales;
  • Excellent communication, presentation, and negotiation skills;
  • Self-driven, motivated and results oriented.

Domo is an equal opportunity employer.