Order Operations Analyst



IT, Operations
american fork, ut, usa
Posted on Tuesday, September 19, 2023

Domosapiens embody an inclusive culture where we strive to go beyond, embrace data and win together. Our cloud-based platform transforms business by putting data to work for everyone in an organization, empowering all employees to be multipliers of business impact.

Position Summary

The Order Operations Analyst will work with the global Sales, Client Services, and Sales Operations teams to drive process consistency throughout all aspects of the quote to order process. This role will ensure that orders are accurately reflected in the CRM and are activated to feed downstream systems and processes. This role is critical to ensuring downstream data used by multipole organizations for reporting and analysis is accurate.

As bandwidth permits, this role will also take part in other sales operations projects and functions to further streamline business processes and empower end users to make data-informed decisions.

Job Requirements

  • Demonstrate attention to detail while still being able to see the bigger picture;
  • Be a generally good person who works well with others and makes decisions that are in the best interest of the company;
  • Have experience in contracts and agreements, specifically SaaS based sales;
  • Possess a solid understanding of CRM systems, opportunities, contracts, and sales process;
  • Prior experience with CPQ systems preferred;
  • Prior experience in sales operations, client services preferred;
  • Have a degree or prolonged experience in accounting, finance, business, or other related field.

Key Responsibilities

  • Review contracts for accuracy and compliance;
  • Work with end users on deal structure, & validate new paper prior to signature;
  • Ensure contracts adhere to company policies and rules prior to a CSM/Rep sending a contract to a customer for signature;
  • Support end users in the CPQ system, ensuring they are able to enter orders accurately;
  • Review and activate orders in Salesforce;
  • Provide and implement recommendations that streamline and automate processes;
  • Create process documentation including flowcharts and trainings;
  • Maintain a document library including templates, FAQ sheets, process & procedure documents, etc.;
  • Use a consultative approach with various business groups to gather requirements and fulfill requests.

Domo is an equal opportunity employer.