Senior Customer Success Manager



Customer Service, Sales & Business Development
Posted on Tuesday, September 19, 2023

We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes.

Position Summary

As a Senior Customer Success Manager for Domo, you will be assigned to Domo’s largest and strategic accounts. You will be responsible for driving adoption of the Domo platform, increasing customer revenue, and securing contract renewals within those highly complex and strategic accounts. Your success will be determined by your strategy and execution to add value, navigate, relationships and value you create internally with your business partners and externally with your customers.

Key Responsibilities

  • Leverage curiosity in your customer interactions to understand the impact and value the Domo platform can unlock for your customers organization;
  • Design and execute strategy around your objectives and day-to-day efforts to drive adoption and expansion of the Domo product;
  • Develop and strengthen Domo’s relationship with customers through timely responses and value-added outreach to customers;
  • Expand Domo’s footprint through identifying upsell and cross-sell opportunities;
  • Forecast, negotiate, and secure subscription renewals;
  • Drive internal account planning and strategic meetings around accounts;
  • Manage internal resources to ensure delivery of customer needs;
  • Create and execute mutual action plans with your customers;
  • Foster Domo Executive engagement as part of customer relationship strategy;
  • Occasional customer travel to execute data driven workshops or business reviews;
  • Plan and host customer events.

You will thrive in this role if:

  • You partner and plan with your sales, support, and consulting counterparts;
  • You show up to your customer calls prepared with an agenda;
  • You build relationships based off trust and understand trust is earned through consistent demonstration of value;
  • You are business minded and understand how to translate business needs into technical solutions;
  • You can move and execute in a fast paced and evolving environment;
  • You can navigate ambiguity;
  • You seek opportunities to strengthen the teams you work with through collaboration;
  • You mentor other Customer Success Managers;
  • You execute on relationship building exercises.

Job Requirements

  • Extreme ownership of your portfolio, actions, and performance;
  • Curiosity in all things data and customer related;
  • Driven by winning for Domo and your customers;
  • Self-driven, motivated, and results oriented;
  • Proven track record of driving customer adoption and exceeding corporate goals, targets, or quotas;
  • Detailed, authentic, and accurate client communication;
  • Excellent story-telling, presentation, and negotiation skills;
  • 8+ years of B2B SaaS customer success or technology selling experience;
  • Have fun!

Domo is an equal opportunity employer.