Trading Support Specialist



Customer Service
Plovdiv, Bulgaria
Posted on Wednesday, August 30, 2023

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Building the possibilities.

We’re growing rapidly and are searching for a Trading Support Specialist to join our team in Plovdiv. You will work with the in-line manager to support third party suppliers and partners to deliver a targeted, relevant sportsbook product for our customers.

What you’ll do as a Trading Support Specialist:

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information

  • Provide electronic support via email/chat to B2B customers worldwide

  • Escalate customer complaints through the appropriate internal channels

  • Follow up in a timely manner to ensure customer satisfaction

  • Support B2B and B2C customers with all aspects of the trading process, including trading and settlement, manual adjustments, and communicate with multiple teams and departments

What you'll bring:

  • In-depth knowledge & Deep interest in sports

  • Ability to work under time pressure

  • In-running trading

  • Sharp and fast thinking

  • Fluent English

  • Ability to work night shifts


Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.