Senior Desktop Support Specialist



Customer Service
Las Vegas, NV, USA
Posted on Friday, September 1, 2023

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

**This individual will be working onsite Friday - Tuesday**

As a Senior Desktop Support Technician you will provide gold standard end user IT support and service delivery to the DraftKings community. Through knowledge of IT services and a drive to solve problems with technology, this individual will make a daily impact on the success of IT and the larger DraftKings community.

Sound good to you? Join us.

What you’ll do as a Senior Desktop Support Technician:

  • Provide high quality customer support with a customer first mentality

  • Manage and action support requests using ITIL/ITSM principles

  • Provide Tier 2/3 IT support for complex, priority, or access sensitive support and service escalations

  • Execute service delivery for a variety of IT service catalog items

  • Support and manage Windows, macOS, iOS, and Android devices

  • Use advanced knowledge and troubleshooting to resolve complex issues with enterprise applications and processes.

  • Participate and/or lead assigned projects to ensure achievement of strategic goals.

  • Provide expertise on DK technologies as assigned to ensure the quality, reliability, and organization of related IT services

  • Work collaboratively with your IT peers and larger DK community to solve problems

What You'll Bring:

  • Bachelor's degree in a Computer Science related field or equivalent combination of knowledge and experience

  • 5+ years experience working in an enterprise support environment

  • Advanced knowledge of common operating systems (Win, macOS, iOS, Android)

  • Advanced knowledge of common enterprise end-user technologies (e.g. O365, GSuite, Atlassian, Zoom, and Slack)

  • Knowledge of the ITIL/ITSM framework for Incident Management

  • Strong organizational skills, attention to detail, and drive to solve issues with technology

  • One or more certifications in the following areas is preferred: Microsoft, CompTIA, ITIL/HDI, Customer Service

  • Experience utilizing device management technologies is preferred (e.g. Intune and JAMF)

  • Knowledge of Powershell or other scripting languages is a plus

  • Experience supporting large A/V systems, such as conference rooms, is a plus


Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

The US hourly rate for this full-time position is $28.80 - $43.20, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.