Operations Specialist



Plovdiv, Bulgaria
Posted on Thursday, September 7, 2023

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.

We’re hiring an Operations Specialist to join our SRE Operations team. This team is centered in the technical operations at DraftKings and is working closely with 50+ teams supporting all technological components involved in our products. You will play a central role in running the day-to-day operations of a rapidly scaling part of our business. If you enjoy working within a fast-paced, highly dynamic environment, we think you’ll love it here.

What you'll do as an Operations Specialist:

  • Ensure constant availability and uninterruptible operation of the company's multi-service network and customers’ activity.

  • Work on shifts 24/7 providing alarm surveillance, troubleshooting, and resolution of the incoming system alerts and working closely with the other company departments requesting monitoring or escalating the alerts.

  • Occasionally demonstrate situational influence within team and department to promote an idea and/or progress work forward.

  • Provide surveillance and alarm reporting.

  • Proactively initiate incident management process.

  • Perform other tasks related to the job assigned by the direct manager.

What you’ll bring:

  • Strong grasp of TCP/IP networking concepts and troubleshooting tools (ping, traceroute, nslookup).

  • Familiarity with Windows and Linux server environments.

  • Knowledge of Kubernetes architecture and its application in managing containerized environments.

  • Practical experience in service monitoring using specific tools (DataDog, Grafana, Kibana, PagerDuty).

  • Very good understanding/hands-on experience with other tools - Atlassian stack (Jira, Confluence, Bitbucket).

  • Fluent in English (for verbal and written communication).

  • Team player

  • Willingness to work on shifts including nights and weekends


Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.