Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improveOur employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview

Electric’s Site Reliability Engineering team is seeking a Sr. Site Reliability Engineer to help maintain a reliable and scalable SaaS system. This role actively seeks to implement observability best practices as well as use automation to improve cloud resource utilization, while balancing security best practices. Reporting to the SRE Engineering Manager, this role will focus on enabling our Engineering teams to be self-service and get a batteries-included approach to common patterns. The ideal candidate will drive complex, cloud-based solutions on AWS and use their coding skills to automate Terraform as well as automate procedures in Python. Their cloud expertise is an asset to be that subject matter expert in the room for all things AWS.

What you’ll do

• Build fast, scalable, robust, resilient infrastructure using Infrastructure as Code practices
• Evangelize the underlying philosophy of SRE and DevOps to all your peers
• Analyze new product initiatives and provide an expert opinion for cloud-native solutions.
• Actively identify, manage, and optimize cloud infrastructure costs.
• Be the cloud security advocate, working closely with our security team to implement and continually improve day-to-day security practices.
• Participate in on-call rotation, triage events, and drive down toil to reduce alerts.

Who you are

• BA/BS degree in Computer Science or a related field, or equivalent experience
• 5+ years of software development experience in a DevOps and infrastructure setting, supporting production systems.
• Works across teams effectively, able to build a strong bridge between SRE and our product and engineering partners. Listens to product features and needs and can actively participate, get discreet requirements, and offer a practical solution to the challenge. Acts as the voice of SRE and offers well-architectured patterns and guidance for any unproven technical solutions.
• Have built production-scale systems in a public cloud like AWS.
• Practices Infrastructure as Code (IaC) - both codifying and automation but as well as composing, automating, and testing infrastructure code.
• Believes that quality informs speed - able to drive quality improvements and incrementally improve accuracy with each change.
• Driven by an automation-first mindset - manual changes are the exception, not the rule!
• Builds fault-resilient systems - designs solutions which are tolerant to failures at multiple layers, including network, application, public cloud, etc.
• Works well both in new designs and can support existing production workloads.
• Can think like an attacker, but implement strong security to prevent those attacks.
• Data-driven decision maker - enjoys creating the data to validate outcomes and inform future decisions.

Preferred Technical Skills

• AWS services, including: EKS, S3, VPC Networking, RDS, API Gateway, Lambda, IAM, and DynamoDB.
• Design and support container orchestration systems such as Kubernetes and Amazon ECS.
• Infrastructure as Code tools such as Terraform, CloudFormation, or Serverless Framework.
• Experience with observability tools such as Datadog, Prometheus, and Elasticsearch.
• Competency in programming languages such as python, go, bash (we primarily use python).
• CI/CD concepts and tooling (CircleCI, Jenkins, etc.)
• Familiarity with advanced workflow systems such as Temporal.

Working Conditions

This role is 100% remote. Members of this team are in an on-call rotation with one week of primary on-call duties including Slack support as well as handling alerts from our monitoring systems. The majority of on-call duties happen during the standard work-day with after-hours issues being rare.

Read about working at Electric here and meet our leadership team!

We offer a range of benefits that include:

• Flexible and generous PTO
• Mental Wellness Days
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability
• Employee Assistance Programs
• Life Insurance funded by Electric
• Training and career growth
• Awesome team building events!

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 27 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones.

See below to see if you are eligible to work within the 27 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Standard Working Hours: [9:00AM -6:00PM]

We are an equal opportunity employer.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.

Commitment to Pay Transparency

Electric, in good faith, believes that the posted salary range is accurate for this role nationally at the time of posting. Electric may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. Details and eligibility will be discussed during the application process.

As an organization, we believe in pay transparency and have chosen to abide by NY state, CO and CA pay transparency laws across all roles, regardless of location of hire, and post salaries for all positions eligible for full time hire on our website.