Curriculum Developer - Support



Software Engineering, Customer Service
San Francisco, CA, USA
Posted on Friday, October 6, 2023

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

About the role...

We are looking for a Curriculum Developer to join our Support Enablement team! As a Curriculum Developer/Instructional Designer, you will help our Global Support organization succeed through production, maintenance and certification reporting of our training for HashiCorp Enterprise products. The ideal candidate has a depth of knowledge from hands-on experience in a DevOps or infrastructure automation role, familiarity with the HashiCorp product suite and a passion for education and enablement.

Hybrid - SF, CA

*Must be located in San Francisco, CA*

In this role you can expect to…

  • Keep training material up-to-date as our products and our Global Support Team’s needs evolve both for terms of new hire on-boarding and continuous learning
  • Work with engineering and backline Support to create content for Support Engineers across the globe.
  • Track, record, analyze and action on the feedback provided and amend training as needed
  • Track, record, publish and action certification status for the team
  • Track and report progress on Knowledge articles for Support
  • Work with various Support functions e.g., Escalation Management, Support Operations to develop, rollout and track process training for Support Engineers
  • Have occasional meetings early or late (outside of normal business hours) with teams in different region time zones.

You may be a good fit for our team if you have...

  • Excellent working knowledge of Workramp
  • HashiCorp Certification(s), or experience with adjacent technologies (the more the better!).
  • Experience creating demos, workshops, or other technical materials.
  • Training experience, including onboarding engineers.
  • Good written, verbal, communication, and presentation skills.
  • Experience with adult learning theory or instructional design.
  • Linux and cloud platform experience (Azure, AWS, GCP)
  • Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
  • Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
  • Commitment to excellence in delivery of customer service.
  • Practical experience with Hashicorp’s tools.(Zendesk, Jira)
  • 3+ years Implementation or Customer Support experience, Sales Engineering experience or Software Technical Instructor/enablement equivalent experience in a customer facing role.

Canada, Colorado, California, Washington and New York Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency Calculator below. Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. Information on our benefits can be found via the link below. Intern ranges can be found below.