Client Success Manager (Spanish Speaking)
About the Role
Our Client Success Managers partner with a portfolio of industry professionals across a designated market to help grow their businesses through an all-in-one management tool (Houzz Pro).
Do you thrive in a fast-paced and competitive, yet team-oriented environment. Do you love being challenged and turning unsatisfied clients into the happiest ones? If the answer is yes, then Houzz might just be your next home.
What You’ll Do
Maintain ongoing contact with every account assigned to you.
Renew annual contracts.
Up-sell clients on additional packages.
Meet minimum renewal and up-sell objectives.
Meet minimum quantitative and qualitative account improvement objectives.
Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture.
Opportunity to attend and participate in industry trade shows for top performers.
Consistently exceed client retention and revenue targets.
At a Minimum, We’d Like You to Have
Excellent listening, written and verbal communication skills in Spanish.
Prior B2B inside sales and/or account management experience.
Proven track record of success in a New Business and/or Relationship Management role, comfortable working with client retention targets.
Outstanding customer service skills and experience in issue resolution.
Understanding of or experience in selling intangibles/solutions (i.e. advertising, financial services, business services...)
Ideally, You’ll Also Have
Tenacity to exceed monthly targets.
Strong organizational skills through managing a large volume of accounts.
Team player attitude with coaching and mentoring experience.
Entrepreneurial mindset with verifiable examples of sales achievements.
Articulate and persuasive verbal and written communication skills to ask the right questions and uncover needs.
Active listening skills.
Openness to feedback as our culture is surrounded by peer-to-peer knowledge sharing.
Stress and motivation management with a self-starter attitude.
Can-do attitude with a bias for action.
Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.
We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.
If you would like assistance or an accommodation due to a disability, please email us at email@example.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.
Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans
Be Who You Are and Do What You Love at Houzz
When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality.
So they built Houzz.
Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.
Our Mission and Core Values
We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone.
To create the best experience for home renovation and design.
Our Core Values
We’re a Family
At Houzz, we collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community. We take pride in making each person feel at home.
We Build the Future
Houzz is revolutionizing the home remodeling and design industry. Our global community of more than 65 million homeowners and home design enthusiasts use our platform to make their home dreams a reality, and over 3 million home professionals grow and manage their businesses with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help build the future of an industry worth over $1 trillion in the U.S. and Europe alone.
We Make Things Happen
Our team members play a key role in guiding the direction of our company and work across multiple groups to implement fresh ideas that make Houzz the industry leader. If you are interested in transforming the lives of the tens of millions of people who are designing, remodeling and decorating their homes – and the millions of pros using Houzz Pro software to run more profitable, efficient businesses – you’ve found the right place!
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