Senior Technical Enablement Manager
Kong
IT
United States
Posted on Wednesday, September 13, 2023
Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
We are looking for an experienced Senior Technical Enablement Manager to join our team and help us build a world-class technical enablement program. In this role, you will be responsible for designing, developing, and delivering technical enablement programs for our global Sales, Solution Engineering, Customer Success and Professional Services teams. You will also work closely with Product, Product Marketing, and Engineering teams to gather in-depth product knowledge and translate it into easy-to-understand enablement materials.
Why should you want to work at Kong?
Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!
Why APIs Matter? APIs have been enabling innovation for decades!
Strong VC team, Series D, strong year over year revenue growth!
Technical Leadership - We are recognized as the leader in innovation in the connectivity space.
Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021
We are the leading innovator in the connectivity space!
Amazing Team & Culture - Come be a "Konger" and find out what we mean.
Great Place to Work Certified in 2020 & 2021
Kong employees exemplify our culture at our 2022 Sales Kickoff
Building Great Products - Learn why the world's largest companies love our tech!
Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!
Responsibilities:
- Design, develop, and deliver technical enablement programs for our global GTM functions, including Sales, Solution Engineering, Customer Success and Professional Services teams
- Collaborate with Product, Product Marketing and Engineering teams to gather in-depth product knowledge, translating it into easy-to-understand enablement materials
- Develop technical roadmaps, curricula, and training materials, ensuring they are continuously updated with product advancements
- Educate team members on the value proposition of our products and associated technologies, while participating in discussions throughout the organization to ensure successful deployment
- Work in tandem with the education services teams to align on content creation and the delivery of enablement for customers and partners
- Organize and lead technical training sessions, workshops, and webinars
- Engage closely with global teams to understand region-specific technical challenges and address them proactively
- Partner within the Revenue Enablement team to integrate technical training into broader enablement programs
- Measure the effectiveness of technical enablement initiatives, refining based on feedback and evolving needs
- Create a repository of technical documentation, videos, and other resources for on-demand learning
- Stay updated with industry trends, ensuring our technical teams are always a step ahead in their knowledge and capabilities
- Drive a culture of technical excellence and continuous learning within the organization
- And any additional tasks required by manager
Qualifications:
- 7+ years of experience in Technical Training, Technical Support, Solution Engineering, or a related field within the B2B software sector
- Previous quota-carrying solutions engineering experience is a strong plus
- Comprehensive understanding of cloud infrastructure software, notably API Lifecycle Management, Microservices Architecture, Kubernetes, and related cloud-native technologies
- Demonstrated proficiency in constructing and executing technical enablement strategies and execution
- Proven experience in strategy, hands-on field training, and enablement program delivery within a global B2B software context
- Ability to dissect intricate technical concepts and relay them in a user-friendly manner
- Adeptness with contemporary training platforms and tools
- Bachelor's degree in Computer Science, Information Technology, or a related field; an advanced degree or relevant certification is a plus
Kong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is $175,000-205,000.
What is a Konger?
We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.
We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.
We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform.
We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.
Kong Core Values:
Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.
Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.
Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
