Technical Support Engineer (Customer Facing)

Monte Carlo

Monte Carlo

IT, Customer Service
New York, NY, USA · San Francisco, CA, USA · Remote
Posted on Saturday, February 3, 2024

About the role:

Monte Carlo is growing its Support Engineering team! In this role, you’ll make customers successful by solving technical problems, creating resources, and defining processes. You’ll work closely with customer success, engineering, sales, and product. This includes debugging technical issues for current customers and prospects, delivering technical enablement, writing documentation, integrating Monte Carlo into customers’ data environments, and designing processes to drive efficiency and collaboration across teams. This role is a technical jack of all trades - if you enjoy fast-paced startup environments, solving problems, and working cross-functionally, this role is for you! Monte Carlo believes deeply in Customer Success. Our CEO and co-founder, Barr Moses, was VP of Customer Operations at Gainsight, the Customer Success company. Our first company value is Customer Impact.

Here’s what you’ll be doing:

  • Solving technical problems. We are an infrastructure-heavy product, so a hunger to solve technical issues and get into architecture is a must.

  • Writing the playbook. You’re an early member of the Support Engineering team. You’ll help define our strategy and process and execute on it

  • Making customers happy! At the core of the Support Engineering team is a desire to make customers wildly successful and happy

  • High impact at startup environments. A high degree of ownership and bias for action are critical

  • Being part of a high-performing team. We hold ourselves to a high bar and set ambitious goals

We’re excited about you because you have:

  • 2+ years of experience in Support Engineering or a similar role (Success Engineering, Product Engineering, Sales Engineering, Solutions Architecture). Knowledge of AWS infrastructure is a strong plus

  • Demonstrated track record in an early-stage company or highly ambiguous environment

  • Ability to work efficiently and effectively cross-functionally with customer success, sales, engineering, and product

  • Ability to prioritize amongst complex and competing objectives



About Monte Carlo

As businesses increasingly rely on data to power digital products and drive better decision-making, it’s mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Enterprise Tech 30 company in 2021 and 2022, a 2021 IDC Innovator, an Inc. Best Place Workplace for 2021 and 2022, and a "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, PagerDuty, CreditKarma, and other leading enterprises to help them achieve trust in data.

Come As You Are

At Monte Carlo, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.

Monte Carlo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be recognized for our world-class employee experience:

Monte Carlo Named One of the Best Places to Work in the Bay Area for 2022

Monte Carlo Great Place to Work Certified 2022

Data Quality Startup Monte Carlo Is A Unicorn After Fourth Funding Round In Two Years