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Senior Operations Associate (Voice)

Opendoor

Opendoor

Operations
Chennai, Tamil Nadu, India
Posted on Saturday, November 18, 2023

About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

We are open to consider candidates for relocation

About The Team:

The Homeowners Association (HOA) violations team receives and reviews HOA complaints and resolves the issues by creating work orders and communicating with the HOA. The Senior Operations Associate’s objective is to collaborate with vendors and internal stakeholders to ensure that HOA complaints are handled and resolved within set SLAs.

Role Responsibilities:

  • Monitor work queues for tasks
  • Coordinate with external vendors and internal stakeholders to ensure projects are completed
  • Review job site photos, assess completion, and work with internal stakeholders and vendors if additional work is required
  • Collaborate with the team to issue work orders and ensure they are within budget
  • Communicate schedules with vendors, confirm availability, and partner with stakeholders if dates need to be rescheduled
  • Follow up with the vendors for additional documentation as necessary

Skills Needed:

  • Strong English language skills (verbal and written)
  • At least 2 years of work experience with two years of calling (inbound or outbound) experience
  • Self-motivated and task-oriented
  • Experience collaborating with cross-team stakeholders
  • Experience working with case management systems
  • Willing to work night shift
  • This is a work from office role

Bonus points if:

  • Real estate industry experience
  • Jira experience

In Office - In office roles require all role responsibilities to be performed in the office. Candidates must be based within a 25-kilometer commuting distance of the specified office location.

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More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.