Senior Manager, Solution Engineering - Slack - South EMEA/Emerging (based Dublin)
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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack values are woven into the fabric of all we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.
Slack is looking for a dedicated Solutions Engineering Leader to join our fast-growing team in Dublin. You will be responsible for managing a team aligned to our South and Emerging EMA region. Our team works closely with account executives and high-priority customers to enable Slack as a platform where work happens. As the product experts, we have a deep understanding of the Slack platform, handle tough objections, and lead successful evaluation cycles to gain product fit consensus.
You are driven, curious, intelligent and deeply passionate about your craft. You will build and run a diverse team of talented solutions engineers looking for mentorship and help growing their careers. In addition, you will remove barriers to customer adoption of Slack and collaborate with the broader leadership team. This is a demanding role that requires strong leadership, priority management, and interpersonal skills.
You will implement solutions to inefficient processes and workflows, and contribute to meeting organizational goals. You will need to communicate effectively across multiple departments and have the ability to shift gears at a moment's notice.
Directly support a team of solutions engineers that have fun winning together
Support ongoing growth and development including recruiting, hiring, training and mentoring
Partner with sales leadership and other cross-functional teams to drive ARR on key accounts and prioritize where Slack invests its resources
Coach the team towards attaining key performance metrics and goals
Help define the key value propositions we communicate to customers
Identify product and technology gaps with customers and present a point of view to Slack’s product and leadership teams
Work with your team to discuss, plan and implement process improvements
Ideally 8+ years of technical pre-sales experience preferably within a SaaS organization
Ideally 3-4+ years of management experience preferably within a SaaS organization
Solid understanding of Enterprise SaaS applications and collaboration technology
Excellent coaching, writing, discovery and presentation skills
Strong track record of defining and executing against key performance indicators
Ability to build trust and rapport with cross-functional partners
Ability to challenge team members and be challenged to achieve team goals
Enthusiasm for increasing customer happiness and deepening customer relationships
Comfortable and willing to be a hands-on contributor
Degree or equivalent relevant experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack!
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