Position - Restaurant Support Representative

Responsibilities:

• Provide exemplary service, ensuring the best partner experience is provided on inbound and outbound communication while meeting acceptable response time.
• Addressing Partner inquiries and objections while educating Partners on Slice processes.
• Work closely with Account Managers, Menu, C-Ops, Sales, and other teams to ensure day to day service levels are met.
• Restaurant Support team ensures all daily partner operational needs are addressed and operational tasks are offloaded from Account Managers, by collaborating with cross functional operational resources
• Provide product feedback and new recommendations based on conversations and requests from restaurants.
• Leverage relationship with restaurant partners on inbound and outbound contacts to optimize shop growth on the Slice platform as it relates to the following levers and issue:
• Shop Operations
• Shop Menu
• Minor Finance Cases (i.e Reimbursement cases)
• Handling written inbound communication (email, sms, chat) in a timely manner
• B2B Comms - responsible for organizing and handling responses from a mass communication to Slice partners via Email/SMS or manual reachout when necessary

Requirements:

• Should be accessible, prompt, reliable, and quickly establish a good relationship with partners
• Excellent verbal and written communication skills
• Excellent problem solving and time-management skills
• Ability to analyze problems and strategize for better solutions
• Proven adaptability and ability to readily respond to changing circumstances and expectations and support new initiatives
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Salesforce, and Kustomer app
• Solid negotiation skills and ability to build strong interpersonal relationships with the team and management
• Likeable and approachable - earning trust and encouraging junior personnel to follow her/him
• Able to work on all three shifts.

At Slice we're living the dream, with so many pizza parties, vacations, incredible benefits, and the opportunity to help your favorite local pizzeria succeed. If you feel that you have the necessary experience and are interested in this amazing opportunity, please apply to our website: www.slice.mk